Help & FAQ

General Question

In our frequently asked questions section, you’ll find answers to the most common questions about our IPTV service. If you have any doubts or problems, we recommend that you visit this section before contacting our technical support team. If you don’t find the answer you’re looking for, don’t hesitate to contact us, and we’ll be happy to help.

IPTV stands for Internet Protocol Television. It is a technology that allows you to stream TV channels and other content over the internet.

IPTV works by sending TV signals over an internet connection instead of traditional broadcast methods. You need an internet connection and a compatible device, such as a smart TV, computer, or mobile phone, to access IPTV.

IPTV offers a wide selection of channels, including local, national, and international channels. You can also find premium channels, movies, TV series, and exclusive content on some IPTV platforms.

The advantages of IPTV include the ability to access a wide variety of channels and content, flexibility to watch TV on multiple devices, high-quality picture and sound, and personalized programming options.

The cost of IPTV varies depending on the provider and the plan you choose. Some providers offer free trials, while others offer monthly or annual subscriptions.


The legality of IPTV depends on the country and the content being streamed. In some countries, streaming copyrighted content without permission is illegal. It is important to check local laws and regulations before using an IPTV service.

Yes, most IPTV providers offer the ability to watch TV on multiple devices simultaneously. However, this may depend on the plan you choose and the number of devices allowed.

If you have technical issues with IPTV, you can contact the provider's technical support team for assistance. They can help you troubleshoot issues with streaming, buffering, or other technical problems.

Well, you can use your IPTV subscription on multiple devices. However, you will only be able to watch the channels content on one device only at the same time.

The internet speed required for IPTV depends on the quality of the content you want to watch. Generally, you need a minimum of 10 Mbps for standard definition and 25 Mbps for high definition content.

The setup process for IPTV varies depending on the device and the provider. Generally, you need to download an app or software, enter your login credentials, and start watching TV.

  • As the first thing, you need to ensure that activation details are correct.
  • Then you need to make sure that the internet connection is working.
  • Make sure that other devices connected to the network, such as your laptop is not overloading the network and consuming bandwidth.
  • Ensure having a download speed of at least 4Mbps and upload speed of 1Mbps.
  • Reboot the device, wait for 30 seconds and turn it on.
  • Kindly make sure that you have connected the device to router via Ethernet cable, instead of Wi-Fi.
  • If there is an issue with connection, you should double check credentials on another device.
  • You can visit whatismyip.com, copy your IP address and send us to restore.
  • Check if the device has got latest firmware updates and app has got latest software updates.
  • Double check the download speed on your computer.
  • Check if there are any bandwidth consuming apps are running. If so, you need to quit them.
  • Connect with your ISP and see if there is an issue in your area.
  • Try to uninstall and reinstall the app.

We are looking forward to provide you with the best possible service at all times. Therefore, we ensure that content is streamed to you at all times.

If your channels are not working, you can try the following methods.

  • Wait for several minutes and see. We will do a reboot or swap the channels if required.
  • Then you need to check if you are having the issue with only one channel or all channels.
  • Try rebooting your the device. You should wait for 30 seconds before turning it on.
  • Ensure connecting your device to the internet via an Ethernet cable.

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